Frequently asked questions.
Where do I start?
Create an organiser account and dashboard here. This is your home on Forumm where all your events live. From there, creating an event is a guided, step-by-step process. You can save, edit, and come back to it.
What do I need before I start?
Just the basics: your event name, date, location (or online link), and whether it’s free or paid. If you’re running paid events, you’ll also need a Stripe account but you can connect that later.
Do I need a website?
No. Your event page is the landing page. You can share it directly, and it works perfectly on mobile.
How long does it take to set up an event?
Most organisers get their first event live in 10–15 minutes. If you’re adding lots of detail or multiple ticket types, allow a bit longer but nothing here is fragile or irreversible.
Why use Forumm instead of Eventbrite or Luma?
Cashflow. You receive your money from ticket sales via your Stripe account immediately when a ticket has been sold. You don’t need to wait until after the event to receive your money or pay a fee to receive your money.
Is there a contract or minimum term?
No. Run one event or a hundred. Stay because it’s useful, not because you’re stuck.
How much does Forumm cost?
For paid events, we take a percentage per ticket, 5%. There’s no monthly fee just to exist on the platform. Free events stay free.
How do you make your money?
We take a transparent 5% fee on paid tickets. That’s it. We don’t sell your data.
Are there hidden fees?
No. Forumm charges 5% fee per paid ticket. Stripe applies a standard payment processing fee to the organiser.
Do I need to run paid events?
No. Paid events are optional. Plenty of organisers use Forumm for free events, community meetups, talks, and workshops.
I only run free events, can I still use you?
Yes. Free events still benefit from proper registration, attendee lists, check-in, and visibility. You don’t need to monetise to use the platform properly.
I have forgotten my password, what do I do?
Use Forgot password on the login page. We’ll email a reset link. It takes about 30 seconds. If you don’t see the email, check your junk folder.
I can’t find my password
If you’ve ever logged in before, reset it using Forgot password, you don’t need to remember the old one. You will receive an email to confirm your account details.
If you’ve never set a password, you probably don’t have an account yet. Create an account here.
I can’t log in
Reset your password and make sure you’re using the same email you signed up with. Still stuck? Contact support hello@forumm.to
My password isn’t working, what do I do?
Use the Forgot password link on the login page to reset it. Or contact support hello@forumm.to
How do I delete my account?
Email hello@forumm.to and we will take care of it.
How do I connect Stripe?
Connect Stripe in Organisation Settings. Payments go straight into your Stripe account, we never hold your money.
Can I convert a free event to paid later?
Yes. You can change ticket types and pricing anytime.
Can I collect extra info from attendees?
Yes. You can collect information beyond name and email – things like dietary requirements, access needs, organisation, favourite animal or anything else you need to run the event well.
What’s better: paid events or free events?
Free events are great for building community, testing ideas, and keeping participation barriers low. They’re ideal when reach and accessibility matter more than certainty.
Paid events tend to attract fewer registrations but higher commitment. Charging even a small amount usually leads to better attendance and fewer no-shows.
How do I invite someone to help manage my events?
Ask them to create an account on Forumm and we will connect them to your organisation.
Can I send attendees event reminder emails? Can I customise these?
Yes and they are customisable with your logo attached.
Can I edit or delete my event?
Yes in the event editor. You can update event details, copy, images, ticket numbers, and pricing. Changes are reflected immediately.
Can I duplicate events?
Yes. Duplicate any event to reuse the setup. Just go to the event you’d like to duplicate click edit and you will see a duplicate button at the top of the page.
How do I share my event?
Share the event URL anywhere – social media, email, WhatsApp, website, whatever works for your audience. You can find the event URL is in the browser or find the share button within your event page (this automatically saves the URL to your clipboard).
Can I share all of my upcoming events?
Yes. Every organisation has a shareable link to your event space showing all of your upcoming events. You can find your organisation’s URL in Organisation Settings.
Can I add discounts?
Yes. You can create discount codes with limits, expiry dates, or specific ticket types.
Can I sell group tickets?
Yes. Set ticket quantities per order.
Can I close registrations early or cap numbers?
Yes. You control ticket capacity and sales dates
What happens if my event sells out?
Ticket sales stop automatically. You can increase capacity, add a waitlist (if enabled), or leave it sold out.
Can I add a waiting list?
Yes. Add a specific waiting list ticket type.
How do I check people in, in person?
You can check-in people using a phone, tablet, or laptop.
To scan QR codes with a mobile phone: Sign into your Forumm account and go to the event. On the event showcase page you will see a button that says “SCAN”, click and scan the QR code.
To check-in people using a laptop or tablet: Sign into your Forumm account and go to the event. Find the attendee list at the bottom of the page search for the person’s name in the attendee list. Click “I” and click present.
For online events – when people join a webinar to watch they are automatically signed in.
What happens if someone turns up who isn’t on the list?
You can see registrations in real time and make a call on the spot. You can ask them to register or you can add them to the list under Attendee in Edit Event.
Can I see who’s actually attending/attended?
Yes. There is an attendee list for event organisers to track registrations. You can also find this in Metrics on your dashboard.
Attendance at the event is tracked as you check people in, so you leave with a clean, accurate list of who showed up.
Can I download the attendee list and registration information?
Yes. The attendee data is downloaded in CSV file format from right on your event page at the bottom of your attendee list.
Do I need a Stripe account to sell tickets on Forumm?
Yes. If you are selling paid for tickets you will need to connect a Stripe account to collect ticket fees. To connect all you need is your email address and password for your Stripe account.
How do I get my money?
Funds go straight to your Stripe account as tickets sell. Payout timing is controlled by Stripe, not Forumm.
When do I receive payouts?
That depends on your Stripe settings (usually a few days). You can see everything clearly in your Stripe dashboard.
How do refunds work?
You control refunds. They’re issued through Stripe, and you decide whether fees are refunded. Forumm doesn’t block or complicate this.
Is there a contract or minimum term?
No. You can use Forumm when it suits you and stop if it doesn’t.
What happens to my data if I leave?
Your data is still yours. You can export your attendee lists and event data at any time.
If you choose to leave:
Forumm isn’t designed to lock you in. If you stay, it’s because it’s useful, not because it’s difficult to leave. If you want we can delete your account which will permanently delete your data. Please contact hello@forumm.to to delete your account.
Who owns my attendee data?
You do. Full stop. You can view our Privacy Notice here.
Do you email my attendees directly?
No. Any emails sent through Forumm are on your behalf, for your event. We don’t market to your audience unless they opt into our newsletter when creating an account.
How do I access my ticket?
After you book, you’ll receive a confirmation email as your ticket with a QR code. Search for the name of your event or “Forumm” in your email inbox to find it. Show the QR code in that email on the day, no printing needed.
I can’t find my ticket, what should I do?
First, check your email inbox (and junk folder) for the booking confirmation. Search using the event name or “Forumm”.
Do I need to print my ticket?
No. Showing the QR code on your phone is enough.
What if I turn up without my ticket?
That’s okay. The organiser can search for your name at check-in.
What if the event is cancelled or changed?
The organiser will contact you directly using the email you booked with. Any refunds or changes are managed by them.
Do I have to have an account to buy a ticket?
No. You can book and attend events without creating an account. Your ticket is sent straight to your email. An account is optional, it just makes it easier to manage bookings in one place.
My password isn’t working, what do I do?
Use the Forgot password link on the login page to reset it.
I never set a password, is that normal?
Yes. Many ticket holders never create a Forumm account. Your ticket lives in your email, not behind a login.
I entered the wrong email address when booking, can this be fixed?
Yes. Contact the event organiser and they can update your booking details.
Can I buy more than one ticket at a time?
Yes. You will need the other person’s or persons’ name and email address and answers to any additional questions asked.
How do I cancel my ticket?
Ticket cancellations are controlled by the event organiser. Contact the organiser directly, their contact details are on the event page.
How do I get a refund?
Refunds are handled by the event organiser, not Forumm. If the event’s refund policy allows it, refunds are issued back to your original payment method via Stripe. If you’re unsure, check the event’s refund policy or contact the organiser, they decide what’s possible.
Can I transfer my ticket to someone else?
That depends on the event. Some organisers allow transfers, others don’t. If transfers are allowed, the organiser can update the attendee details for you.
Who took my payment?
Payments are processed securely by Stripe on behalf of the event organiser.
Are there hidden fees?
No. There are two fees for the organiser. Forumm charges a transparent platform fee of 5% per ticket sold. Stripe applies a standard payment processing fee to the organiser.
Who has my data?
Your booking details are shared with the event organiser so they can run the event. Forumm doesn’t sell your data.
Will I be added to marketing lists?
Only if you’ve explicitly opted in. Booking a ticket does not automatically sign you up to mailing lists.
Is this GDPR-compliant / UK-friendly?
Yes. You can find our privacy notice here.
