Frequently asked questions.
You know what Einstein said about asking questions? Yeah, neither do we. But we admire curiosity, and we’re here to answer any query you might have. If you can’t find what you’re looking for, feel free to get in touch.
Right here. Simply create your free account, and our platform will guide you through creating your event. Once you’re in, you can save, edit or publish. To get started, all you need is your event name, date, location, and a Stripe account if your event is paid for (but you can add that later).
There are no fees to use our platform. And if your event is free, you pay nothing at all. If your event is paid for, we take just 5% of each ticket sold. (Remember your payment provider might take a small amount on top of that.)
Click on ‘forgot password’ on the login page, or head here. We’ll email you a reset link directly (give it 30 seconds to travel through the ether, and make sure it’s not in your spam folder).
Give us an email and we’ll take care of it for you.
Head to your organisation settings or click here. Payments made by ticket purchasers will go straight to your Stripe account, we never hold your money.
Absolutely, no need to set up a new event – you can simply edit your ticket types and prices in your event settings.
As well as their name and email, you can ask for dietary restrictions, access needs, who they work for, what their favourite cereal is, or any other information you need to run your event. Top tip: Asking for a lot of info can put people off, so stick with the basics (cereal, definitely).
For sure – in your organisation settings, you’ll see an option to add people to your account to help manage events. All you’ll need is their full name and email address.
Yes! They’re completely customisable, too – and you can schedule them.
Easily. You can delete or update event details, text, imagery, ticket numbers and pricings at any time in your event settings. To duplicate, just go to the event you’d like to copy and click edit and the duplicate button is at the top of the page.
You can share the URL anywhere! Socials, email, WhatsApp, website, a postcard, tattooed on your forehead – whatever works for your audience. Find the link in the browser or through the share button in your event page, which automatically saves the URL to your clipboard.
Every organisation has a shareable link to your event space showing all of your upcoming events. You can find your organisation’s URL in your settings.
Absolutely – you can create discount codes with limits and specific ticket types.
For sure, simply select group tickets when you’re creating your tickets.
Yes, you control both ticket capacity and sale dates and can edit these at any time.
Your ticket sales will stop automatically when you reach capacity. You can increase that number, add a waitlist or simply leave it sold out and pat yourself on the back.
To scan QR codes with your phone, just log into your Forumm account and head to your event. From there, scroll down to your attendee list and click scan. Then get scanning!
Head to ‘reporting’ to find your unique report – in there, you’ll see who checked in and who didn’t, as well as live updates during the event. You can also download all attendee data as a CSV file from your event page.
If you’re selling paid tickets, you’ll need a Stripe account. It’s easy to connect, all you need is your email address and password.
The funds will go straight into your payment provider as tickets sell, we don’t hold your money on our platform.
This depends on your Stripe settings, but it’s usually within a few days. For more info, head to your Stripe dashboard.
Refunds are controlled and managed by you. If you do decide to issue a refund, the money will be paid back via Stripe.
No, it’s totally free to set up an account on Forumm!
If you choose to delete your account, you can export your data and simply delete your account – none of your data will be kept by Forumm, and your Stripe account will remain separate and unaffected.
Just you! Find out more in our privacy notice.
We don’t. Any emails sent through Forumm are on your behalf, for your event. The only time your audience receives any of our communications is if they opt into our newsletter when creating an account.
After you book, you’ll get a confirmation email – this is your ticket. There will be a QR code in the email, just show this when you turn up at the event.
First, check both your inbox and spam for your confirmation email – try searching ‘Forumm’ or the event name to make it easier. No luck? Try getting in touch with the event organiser, or ping us an email here.
Don’t worry, the organiser will have a note of your name and booking details – they can still check you in.
For the first time buying a ticket you will be prompted to create a ticketing account. From then on you’ll easily be able to purchase tickets with your login.
Click on ‘forgot password’ on the login page, or head here. We’ll email you a reset link directly (give it 30 seconds to travel through the ether, and make sure it’s not in your spam folder).
Absolutely! Just contact the event organiser, they can update your booking details for you.
Of course!
Life happens, we get it. If you need to cancel your ticket, just contact the event organiser and they will help you.
It’s up to the event organiser whether or not you’ll get a refund. We recommend checking their refund policy, or getting in touch with them directly.
If your event organiser allows ticket transfers, they’ll be able to update the attendee details for you – just get in touch with them directly.
When you book a ticket through Forumm, the only person who gets access to your details is the event organiser you’ve booked with. The only time you’ll ever hear from us directly is if you opt into our newsletter when creating an account.
Of course! You can find our privacy notice right here.
